How can we help?
Answers to the questions merchants ask most. Can’t find what you need? Contact us.
Getting started
How do I create a BluPay account?
Sign up with your email on the merchant dashboard, verify the code we send, and enable two-factor authentication. You can create your first shop and mint API keys immediately after.
Do I need to manage wallets or private keys?
No. BluPay is custodial — we allocate deposit addresses, watch the chain, and credit your balance. You only act when withdrawing funds to your own wallet.
Is there a sandbox to test with?
Yes. Each shop can issue a sandbox API key with fully mocked networks, so you can simulate the entire invoice lifecycle without any on-chain transfers.
Payments & settlement
Which networks and assets are supported?
Tron (TRC20), Ethereum (ERC20), BNB Smart Chain (BEP20), Bitcoin, and Solana — covering stablecoins like USDT and USDC and native assets such as BTC, ETH, BNB, TRX, and SOL.
How is the exchange rate handled?
You quote invoices in fiat. We lock the crypto amount at invoice creation for the expiration window, so the amount you quote is the amount you settle.
What happens if a customer underpays?
Partial payments are tracked. Per-shop tolerances let dust settle as paid; anything larger surfaces as a partial you can refund or ask the customer to top up.
How fast do webhooks fire?
On every state transition — created, pending, paid, partial, expired, canceled. Failed deliveries retry with backoff, and every payload is HMAC-SHA256 signed so you can verify it.
Fees & withdrawals
What does BluPay cost?
A flat 1% gateway fee on successfully paid invoices. Network (blockchain) fees are passed through at cost. No monthly fee, no setup fee, no minimums.
Who pays the network fee?
Your shop’s fee-payer setting decides. It can be added to the customer’s invoice or deducted from your settlement balance.
How do withdrawals work?
Request a withdrawal from your wallet, confirm with an email code and your 2FA token, and funds are sent after review and on-chain broadcast. Withdrawals are charged only the network fee — no markup.
Security & support
How are my funds and account secured?
Custody keys are isolated in a sealed signer, accounts use 2FA, secrets are encrypted at rest, and every balance change is written to an append-only ledger. See the Security page for details.
How do I contact support?
Email support@blupay.me for account and integration help, or use the Contact page for sales and security channels.